Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. When you create an account or use our platform, this typically includes your full name, date of birth, email address, residential address, telephone number and payment details. To meet regulatory obligations and prevent fraud, we may also ask you to provide identity verification documents such as a passport, driving licence or utility bill.

In addition to the details you give us directly, our systems automatically gather technical information. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to understand how our platform is used and to maintain its smooth operation.

How We Use Your Information

The personal data we hold is used to deliver the services you request, including account management, game access, deposit and withdrawal processing, and customer support. We also use it to verify your identity, comply with licensing conditions, prevent money laundering and other unlawful activity, and to improve the overall performance of our website.

Where you have given us clear consent, we may send you promotional messages about new games, bonuses and special offers that we believe will interest you. You can change these preferences or withdraw consent at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected service providers who assist us in operating the platform. These partners include payment processors, identity verification agencies, customer support systems, and analytics providers. All such parties are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose data where we are legally required to do so, for example to regulators, law enforcement agencies or licensing authorities when requested as part of their official duties. In the unlikely event of a business transfer or merger, your information may be passed to the new operators under the same standards of protection set out in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain functions, remember your preferences, and analyse how the site is used. Essential cookies allow you to log in and place bets, while performance and functionality cookies help us understand visitor behaviour and improve your experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform. We also work with trusted third-party providers who may set cookies to deliver more relevant advertising across different websites.

Data Security

We take the protection of your personal data very seriously and apply appropriate technical and organisational measures to safeguard it. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to minimise any risks.

Your Rights and Choices

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and in certain circumstances to ask for deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, simply contact our customer support team with proof of your identity. We will respond to your request within the timeframes required by applicable law. Please note that we may need to retain certain information for legal or regulatory reasons even after a deletion request.

Data Retention

We keep your personal data only for as long as it is needed to fulfil the purposes described in this policy or to satisfy legal, accounting, or reporting requirements. Once it is no longer required, we securely delete or anonymise it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal obligations or operational practices. The revised version will be posted on this page with an updated effective date. We recommend that you review the Privacy Policy periodically so that you remain aware of how we collect, use and protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat or email address provided on our website. We will be happy to assist you.